Office Policies

Appointment Commitment
In order to best meet the needs of our patients and their families we trust that you will arrive on time for your scheduled appointment. When we schedule an appointment for your child we expect you to arrive on time. If you are late we will do our best to fit you into our schedule; however, it may be necessary to reschedule your child’s appointment. We do not allow repeated cancellations or short-notice changes as this puts our partnership with you in jeopardy. We may suggest that you seek care from another service provider. Patients who do not show up on time for an appointment, or cancel with less than 24 hours notice may be charged a $20 fee. This fee must be paid before a new appointment is scheduled.

Divorce
In case of divorce or separation, the party responsible for the account prior to the divorce or separation remains responsible for the account. After a divorce or separation, the parent authorizing treatment for a child will be the parent responsible for those subsequent charges. If the divorce decree requires the other parent to pay all or part of the treatment costs, it is the authorizing parent’s responsibility to collect from the other parent.

Transferring of Records
You will need to request in writing if you want to have copies of your records sent to another doctor or organization (we reserve the right to request a copying fee up to $25). You authorize us to include all relevant information, including your payment history. If you are requesting your records to be transferred from another doctor or organization to us, you authorize us to receive all relevant information including your payment history.

Financial Policies